Contact information

Thank you for visiting Magical Vault! We are dedicated to providing you with a transparent and exceptional shopping experience. If you have any questions about our products, orders, shipping, or returns, please don't hesitate to reach out to our customer support team.


  • Legal Business Name: SWEN USA LLC
  • Store Trade Name: Magical Vault
  • Customer Support Email: support@magicalvault.com
  • Customer Support Phone: 561-592-5770
  • Physical Operating Address: 1389 Southwest 12th Avenue, Pompano Beach, FL 33069, United States

Customer Support Hours

Our team is available to assist you during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (EST)
  • Saturday – Sunday: Closed

(Emails received over the weekend will be addressed the following business day)